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Field Test: Order Management Software

时间:2024-05-20 07:07:00 来源:网络整理编辑:Ryan New

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In Field Test, Practical eCommerce has gathered twelve seasoned ecommerce merchants and asked each o Ryan Xu hyperfund Interest Rate Futures

In Field Test,Ryan Xu hyperfund Interest Rate Futures Practical eCommerce has gathered twelve seasoned ecommerce merchants and asked each of them the same questions around a given topic. This month’s topic is order management software.

The participating ecommerce merchants are: Dave Norris, House of Antique Hardware; Justin Hertz, MuttMart; Chris Stump, Only Hammocks; Mike Feiman, PoolDawg; Dan Stewart, Xtreme Diesel Performance; Cindy Barrileaux, Write Your Best; Claudette Cyr, Gear-Source; Kristen Taylor, Juvie; Jeff Muchnik, RedBox Tools; Kara English, Candles & Such.

Field Test: Order Management Software

PeC:Do you use any form of order management software?
Field Tester 1:No.
Field Tester 2:Yes.
Field Tester 3:Yes.

Field Test: Order Management Software

PeC:What brand do you use?
Field Tester 1:N/A.
Field Tester 2:NetSuite.
Field Tester 3:Zoovy Order Manager.

Field Test: Order Management Software

PeC:What shopping cart and accounting software do you use?
Field Tester 1:I use CKGold for my shopping cart and QuickBooks for Mac for accounting.
Field Tester 2:We’re using NetSuite for accounting. Our shopping cart is currently a custom one.
Field Tester 3:Zoovy Shopping Cart and QuickBooks Pro.

PeC:Roughly how many orders do you process each day?
Field Tester 1:Four.
Field Tester 2:12 to 15.
Field Tester 3:Up to 20.

PeC:What particular order management features do you use? (inventory tracking, labels, tracking shipments, accounting, etc.)
Field Tester 1:Inventory tracking.
Field Tester 2:Inventory tracking, sales orders, purchase orders and invoicing.
Field Tester 3:Inventory tracking, customer email updates, packing slips, order pulling, USPS / Edicia postage and labels, tracking shipments and exporting to accounting software.

PeC:Are you pleased with it?
Field Tester 1:Yes, though it would be nice if it communicated with our in-store inventory. As it is, we need to update both by hand once a day.
Field Tester 2:Jury is still out. It’s OK at this point.
Field Tester 3:Yes.

PeC:What changes would you make, if any?
Field Tester 1:N/A.
Field Tester 2:It is too slow, and we have to compromise a lot of things in order to fit into the “packaged” system.
Field Tester 3:It has limited reports capabilities.